I logged a service call for a technician on Monday, 22 December, and was advised to wait 2–3 working days for a technician to contact me to schedule an appointment

I logged a service call for a technician on Monday, 22 December, and was advised to wait 2–3 working days for a technician to contact me to schedule an appointment. After waiting, I called again on Monday, 29 December, and was informed that it was only the third working day and that I should continue to wait. I contacted the service centre again on Tuesday, at which point I was told that the matter would be escalated and that I should contact the branch directly on ***. I attempted to call this number three times, but there was no response. When I called the service centre again, I was informed that the job had been cancelled the previous day. This was extremely frustrating, as I did not request or authorise any cancellation. I was once again instructed to contact the branch, but received no response. It should not be this difficult to arrange for a technician to assist with a repair. I am very displeased with the lack of communication, accountability, and urgency shown in resolving this issue.