Horrible Fridge and Services

Good morning My name is Atish. I purchased a Defy fridge from Makro Springfield in August 2024. Ever since I have being having problems with the fridge. I have contacted Makro as well as Defy. Defy sent a sub contacted company that does their work for them. The technician came out and told us that the dispenser rubber on the fridge needs to be changed and he has ordered a rubber and will come through at the beginning of January to change it but ever since i have tried several times to get a hold of him but have failed. He kept making false promises. The items in my fridge is getting damaged and it's costing me alot to replace it. Please can someone help us. Thank you