FRIDGE REPAIR

MY YOUNGER SISTER BOUGHT A FRIDGE CASH AND SHE COLLECTED IT HERSELF, NOW THE FRIDGE IS FAULTY, SHE WAS ADVISED TO REPORT IT, SHE REPORTED WITH DEFY SERVICE CENTRE, THE TECHNICIAN WAS SENT , WHEN SHE CAME THE FRIDGE WAS OUTSIDE BECAUSE THERE WAS A THURSDAY PRAYER, IIT WAS TAKEN OUTSIDE SO THAT IT CAN BE EASY FOR THEM AND THE PRAYER MEETING WONT BE DISTURBED, THEY FOUND OUT THAT THEY COMPRESSOR WAS FAULTY/DEAD, THEY SAID THEY WILL COME BACK TO FIX IT OR COLLECT IT, WHEN WE MAKE A FOLLOW UP WE WERE TOLD THEY WONT FIX THE FRIDGE AS IT WAS FOUND AT THE ******* CONNECTION PLACE WHICH WAS A LIE, THE TECHNICIAL ASSUME THAT BECAUSE THE FRIDGE WAS OUT SIDE IT MEANS IIT WAS COLLECTED FROM AN ******* CONNECTION PLACE TO WHERE THE FRIDGE IS NOW, SO WE HAVE BEEN ENGAGING WITH THEM SEVERAL TIMES BUT THEY DENIED, THEY DIDNT WANT TO SEND ANOTHER TECHNIICIAN TO CONFIRM IF IT IS TRUE OR NOT, THEY CONCLUDED BY SAYING THEY WONT FIX IT AS THERE IS ******* CONNECTION. i THIINK THE DECISSION WAS TAKEN BASED ON THE LIE AND NO INVESTIGATION WAS DONE, SO NWE ARE NOT HAPPY, PLEASE HELP...JOB NO:***, OUR CONTACTS, *** JIM LUBISI, *** CATHRINE LUBISI.