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1 reviews | Active since Jun 2017

18 Apr 2024, 09:17

Extremely poor service from Defy

Pity that I cannot assign negative stars! I cannot believe how terrible your service is. I logged a call (reference ***) on the 2nd April. I explained that the freezer part of my fridge was not sealing. Clearly this is an urgent issue. On top of that, my fridge was only 2 months over my 3 year warranty. Are Defy products made to fail just after the warranty expires?

A technician only came on the 8th April. Not only did he not fix the problem, he made the problem worse. I then logged another call 15th April (reference ***). I was promised that my call was marked as urgent, It is now 18th April and still no technician has contacted me.

So I have a faulty freezer for 16 days. This is a disgrace and you clearly do not service your products. I will definitely be sharing this information on all social media so that other people do not waste their money on Defy products.

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Replies (1)
's update19 Apr 2024, 14:01
Reviewer Update
Your service levels are shocking. On a scale of 0 to 10, it would be minus 10. How long must I wait to have my freezer repaired??? I logged a call (reference ***) on the 2nd April. I explained that the freezer part of my fridge was not sealing. Clearly this is an urgent issue. On top of that, my fridge was only 2 months over my 3 year warranty. Are Defy products made to fail just after the warranty expires? A technician only came on the 8th April. Not only did he not fix the problem, he made the problem worse. I then logged another call 15th April (reference ***). I was promised that my call was marked as urgent, It is now 18th April and still no technician has contacted me. A technician called yesterday (18th April) and said he would be here first thing this morning (19th April) – it is now afternoon and STILL NO TECHNICIAN. WHAT AM I SUPPOSED TO DO WITH MY FAULTY FREEZER. This is a piece of junk and I will certainly be letting as many people as possible know via social media. SORT THIS OUT!!!! No freezer for 17 days and you think this is acceptable!!!! I don’t think so!!!