Exceptionally Bad Service from the Service Centre in Johannesburg

I booked a repair call for my oven on Thursday, 8 February. A technician eventually came to repair on Thursday, 15 February. He removed the oven from the cupboard unit, ignoring my wife advising that the unit was *****ed into the cupboard carcass, thus breaking the top and bottom cover panels on the oven. He then re-crimped the wiring in the oven and fitted a new heating element. He then gave us an invoice, which we paid. The oven still trips the electricity when switched on. The next morning, I called from 8am to 12am, to get the technician to come back and rectify the job. I left numerous messages for the Service Manager, and eventually got hold of him at 12:30 on Friday. I was promised that a technician would come and repair the oven that afternoon. A very friendly technician arrived long after his knock off time at 6pm, however he did not have the correct part as the repair was incorrectly narrated on the Defy system. He promised to return on Monday. It is now Tuesday 10:20. I called at 8am to follow up on the repair and to talk to the Service Manager, or his boss. Over 4 hours later, I still do not have a response from the Service Manager or his boss. I have been promised that a technician will come past to replace the heating element. However, no one has addressed the damage caused by the initial technician, and when Defy will replace the top and bottom panels on the oven.

Do not use Defy Find another brand Use a 3rd Party repair service

Defy is totally useless