DOES DEFY CARE ABOUT THEIR CUSTOMERS?

I experienced totally opposite services from two Defy service centres. The team t Tyger Valley, gave excellent service. They deserve a gold star. Nathan was very helpful with his service and advice. Columbus, the technician went above and beyond his duties to fix my troubled fridge. I give him a platinum star. Thank you guys. You restored my trust in in YOU for your excellent after-sales-service. Your store should be the model branch for all the other "I-Don't-Care"branches. THANK YOU. Milnerton branch is the "I-Don't-Care" branch. They don't answer their telephones, do no follow up on calls they promise to. Does the management of Defy in Head Office, where ever you are, care about their customers? By the look at the "no replies" on this forum, they obviously don't.