Disappointed Customer

On the 19 February 2021 I requested my hob (Defy DHG127) to be serviced as the middle burner was not staying on and the gas on the other 4 burners was very weak. I was also not happy with the oven. 9Job No ***) A Technician came to the house and assessed and said that the hob would have to be sent in for repairs as the *****s were rusted. He organized the part that had to be replaced and requested them to please not fetch the hob until they had the part. on the 26 Feb they came to collect the hob, saying that they had the part. The next week (Thursday 4/3/2121)I phoned them to find out what was happening with my hob. They told me they were waiting for the part. So I told them I had asked them not to fetch the hob until they had the part. So I asked them to please bring it back until they had received the part. They brought the hob back on Monday 8/3/2021. When they brought it back, they had left the cover for the electrical box at the back of the hob. So we couldnt connect the electrics for safety reasons. I phoned them and spoke to Thabani, who had been working on the hob and he said he would keep it. I waited for them to phone me when the part had arrived and eventually by the end of April I phoned them and they said they had the part and would be fetching my hob. They picked it up on 3/5/2021. I would assume when you have a part that the job would be done within the week? on Tuesday the next week I phoned to find out where my hob was to be told, no they waiting for the part!!! Once again, I had asked them not to take it until they had the part. I then phoned the workshop ***) and was told they did not have the hob, it had now gone to another branch. I then phoned a lady Nozipho ***) to find out what was happening. She told me they had the hob and she said she would keep me posted. I am yet to hear from her. I eventually phoned her again a week later, to be told that the part they had ordered was not the right one and the part is at the Jacobs branch and they are waiting for it. In the meantime during this whole time, i have not had a stove to cook on for almost a month. All in all, I haven't had a hob to cook on for about 2 month now. I have tried to contact Defy on numerous accounts and either the phone lines is put down on me or they don't answer. I have also spoken to Roger ***)on 19/5/2021 and he said that the part is being collected and should be back on Friday 21/5/2021. I am constantly phoning Defy and my call is being dropped everytime I phone. Due to this poor service, I feel that Defy is not keeping up to their adverti*****ts. I have had poor service and feedback in all areas. I have always supported our local appliances and always recommended Defy to my friends as I have in the last 20 years been very happy with you guys. I have you know that this is the 2nd time I have had to call for service. The 1st was my dryer, which was under guarantee still. Does this mean that if your guarantee is expired, the service is not the same standard? You cant even email the company. I feel with all this inconvenience, I should be given a new hob or refunded for all the inconvenience