Defy washing machine

After owning most of my defy products for over 9 years I had my first issue with a noisy washing machine took us 2 month just tk get feedback and a tech out to come and assist on what the problem may be. After making an appointment they never rocked up on the indicated time and couldn't give a exact time of arrival. We ended up using a private company to assist.

We had to replace the washing machine and decided to buy another Defy product just to realise that the brand new washing machine is also broken after using it for 4 times. Tech came out and indicated it needs new shocks( on a brand mew machine) since then now reply no phone call no email. We have to phone and make contact just to receive no phone call or communications.

We are stranded and need to make use of laundry places for the last 3 weeks. Most pathetic service ever received