DEFY UNPROFESSIONAL AFTER SALE SERVICE

December 2024 I called Defy Service Centre to assist with Freezer that's not working. I was to to pay R690 for someone to come and assess. I was given a quote of R3200 to fix it. I agreed to pay to have it fixed. Someone came out to "fix" it but it was not working. I received an SMS to say that someone will give me a call. I waited days on end and have to phone everything to follow up. Ezekiel the unprofessional technician keep on making empty promises and when he does pitch he comes with other people to my house and he just smooth talks his way out. I had plans on my birthday 23 December but was promised that Ezekiel will come around. I waited and just received another SMS later that night. He was here the 24th and said his car gave him problems and had to get in-drive, the person was sleeping in the car and it looked very dodge. He left and my dlfridge still not working. I had a function at my house the 27th, Ezekiel was here, dunno what he did, but it's still not working. I kept phoning and again empty promises that he will come and sort it out. And still no call. I called Thursday 2nd January 2025, but no answer apparently their offices closed at 13:00. I called again the Friday 3 January 2025 and spoke to Nathan and asked for another technician. He gave me a call back that someone can come out Saturday 4 January 2025. I had an unveiling to attend, he just couldn't be bothered and said if I want it fixed the "other technician" can come out the Saturday or I just have to settle with Ezekiel. I said I don't want hime near my house. I said I will let my husband stay at home and I will go to the unveiling despite the fact that I'm not supposed to drive. My son then agreed to stay at home and wait for the technician to pitch. He waited the entire day....NO ONE PITCHED! I specifically contacted Defy, cause I don't want anyone to just scratch on my appliances. Their service SUCKS! Or is that what Mitchell's Plain deserve! I did my due diligence and demand being compensated for the **** SERVICE, calls made and time wasted!!!!!