DEFY - SERVICE NIGHTMARE

I am so disappointed with Defy. We logged a fault on our oven with them early in February 2023 - to date they have not been able to send a technician out to have a look. My partner and I both work so we need to schedule an appointment with the technician so to ensure that one of us can be there. Somehow, Defy does not realise that most people work and can not attend to things like this during business hours. When calling to try and arrange this with the call center (because no technician contacted us) we are sent from pillar to post with no real help being offered. My partner was at one point, after asking to speak with a supervisor/manager, put through to the KZN branch of Defy. We finally managed to make an appointment with a technician for Friday, 10 March 2023 at 09:00 only for no one to show up. I again contacted the call center and was simply told that the appointment was made for the day and not a time... and that they would contact me back I had taken time off of work for this and eventually had to go back to the office. I was then contacted by Defy at 13:35 to inform me that the technician had car troubles and can not make it (as if I had not already assumed that).

Call Center = terrible service Technicians = terrible service

Hoping Defy can read this and improve their quality as they are going to lose a lot of customers should this happen regularly.