Defy service in East London and PE sucks!

Logged a call a few days before Xmas to the East London branch. Absolutely no follow up - I had to hound them daily until someone came out. Told me they would phone me in afternoon or next day to advise when potentially will be resolved or action. Absolutely no follow up or calls to me - I have been following up now last call today since before Xmas - two stoves - parts surely must now be available. Worst service ever! Asked for Manager - some story not available today when actually the entire branch know he is not available today and put me through to his phone and someone else who said surprised as he is not in week. Also phoned Port Elizabeth branch asked to speak to two Managers who's names I was given - no response as yet.