Defy refuses to replace defective coffee machine under 2 year warranty, 6 months after purchase.

I purchased three Defy coffee machines from Makro Online 29/05/21. On 16/12/21 I reported to Makro Customer Services that the one machine had ceased to work as the hot plate was no longer heating. They referred me to Defy for factory warranty replacement.

I referred the problem to Defy Customer services, who promptly said that they did not deal with items under warranty and I should get the machine replaced by the supplier- Makro- who told me to go to DEFY!!

So, once again the customer carries the cost of defective goods, and manufacturing companies and retail stores squeeze you and walk away!