DEFY: POOR after sales service!... be warned

Due to an oven glass that exploded, I contacted Defy ZA, as the stove was still under the two-year warranty. Defy warned me that we must be available at the scheduled repair date and time; otherwise, we would lose our place in the repair queue.

Today, Defy showed up late. The technician—who was supposed to be informed and ready with the necessary replacement glass—arrived not only late, but also without the new glass part that was meant to be reattached.

So, DEFY: • You demanded my tenants be on time, but • YOU were disrespectful of the agreed appointment time, and • You disregarded your own work assignment! • The technician was also unaware of the serial number, which had already been provided a week ago to Defy ZA by my tenant via Hi-Fi Corporation.

I expected far better service delivery from Defy ZA and will seriously reconsider using your products or services in the future.