Defy - Pathetic after service

I write to you today with complete disappointment at the after sales service received by Defy.

My husband has logged a call with the defy service centre around the 04/10/2021 to notify them that our defy washing machine is not working. On waiting for over 2 weeks and after many follow ups, a technician was finally dispatched to have a look at our washing machine. On analyzing the machine, they then ordered the parts that were needed, where we were advised that it should take a further 7 working days to be sorted out.

Multiple follow ups after the said date, the technician had finally came through on the 17/11/2021(an entire month and a half later!). On fitting the newly ordered parts, they have then realized that a 3rd part was needed in order for the repair to be complete, of which the technician had advised that the part was available at their office and was to return on the next day(18/11/2021) to have it fitted.

It's been 3 weeks, with absolutely no hope of our washing machine being fixed.

On contacting the service call centre, the agents have inconsistent updates each time, with numerous promises of when we can expect the technicians again.

I was then asked to contact Eddy to escalate my call and frustration, of which we can't even get a hold of.

I'm utterly disgusted at the service received by Defy, to a point where I no longer believe in your product or brand.