Defy parts & spares run around

Purchased a new Defy washing machine, after 1 week a mouse damaged the plastic water pipes. We called defy to assist with replacement parts and repair , technician came out to home on 3 January. He advised he need to order pipes and said pump also need replacement as it is on unit. No problem for me as long as wife get washing machine ready without messing water. Job order ***. First they tell me they had to do a stock take and could not order spares, then they tell me the Defy branch in Durban must deliver to Gauteng and nobody knows when it will be delivered. Takealot and courier companies deliver within 2 working days. Defy service very poor , 2 weeks later and still waiting with no understanding from their service support staff of their business processes.