Defy not taking care of their customers_disappointed

I am so disappointed with Defy it has been 5 weeks without a fridge.It took them 3 weeks to send a Technician to assess the fridge he said the compressor was damaged hes going to log a call, its now 2 weks later im still waiting i called the call centre everyday just to tell me they are still waiting for the parts department to respond it has been 2 weeks, im really disappointed with Defy.