SR
Sarita R

1 reviews | Active since Sept 2012

26 May 2021, 08:52

Defy not helping serivice sucks!!! No e-mail address for them!

I am very sorry to say this but the service sucks. I bought a new double door F740 fridge on the 2nd May. It worked for 8 day, had a battle to get service department to get s tech. To come and solve the problem. They was there for 5 minute, brand new fridge gas pipe broken fixed it and put gas in. They were the for 5 minutes. Fridge started to work but refrigerator side stayed warm. On the 18th it stopped working. Ot is the 26th today still not sorted. I lots everything in fridge and freezer twice now. Now i was told Venessa Kotze will contact me. I spoke with a Jonathan, Phindile, Salome, Sibiso, Luvono, Lefono. The last person Buso. I sm very upset. The should have swopped it imediatly for another double door in my view. Call centre no. ***

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Replies (1)
SR
Sarita R's update01 Jun 2021, 07:19
Reviewer Update
I would like to thank Madelein Kruger from Defy, that sorted my problem in 1 day. Maybe the call centre need training regarding the recording of dates. If they did not record the date/year incorrectly i am sure my problem was solved in the same week that i reported it. So thanks again Madelein for your speedy response in getting an exchange number for a new fridge for me. You are the best, you should be rewarded. Regards Sarita Richards.