Defy customer service support

I am so disappointed with the service they are giving me. My top loader that I purchased last year September 2021 has a fault. Called them and they send a technician to come check it out. They ordered that missing part on the 1st of July 2022. I have been calling to follow up on the progress. I called again Friday 15th July and they said part has been issued to technician he will be in my area on Monday the 18th . Techno didn’t pitch, I called again and an agent said she is escalating the matter. I just called again this morning,they have no idea why the technician didn’t come on Monday,Tuesday and today they are telling me he’lol come on Thursday…so many weeks to get a washing machine fixed 😡😡😡😡 this is utter ******* and their service is useless.