Defy - Customer Care - we don't care!

Not sure Defy have any clue how to treat a customer. Service is a foreign concept to them, communication is non-existent. The fact that you are still in business an absolute miracle. Took 7 days to have technician booked for a fridge repair, I got no communication to confirm date, only got to know of date as I followed up? They claim tech tried to call, but admitted he left no message. They can not indicate ETA not even morning or afternoon.... so be prepared to set aside an entire day if you need their help.