Defy cooker hood

I have been complaining about my faulty cooker hood since July last year. Eventually someone went out in June this year. I paid the call out fee. To date I am still waiting for the technician to carry out the repair. At one stage i was horrified to realise that they had marked the job card as having been completed.

When you call them all they say is their turnaround time is 2 to 3 days. In my case it might just be 2 to 3 years! They also keep promising to escalate the matter, but they are unable to email you with any further info or even to let you know that the matter has been escalated.

Service is horrible and the technician just never shows up.

At this rate I would have been better off installing another brand