DEFY BAD SERVICE

I bought a defy fridge from Metro home centre at Menlyn Maine in January 2020, and in June 2021 the fridge stopped working. I have called metro which is the place where I bought my fridge from. Defy’s technician came to change the compressor and add gas about 5 times, but he wasn’t able to fix anything. Even though they clearly are not being able to fix this fridge, they do not want to replace the fridge because i believe it is a factory fault. I am a University student so my food is rotting because I do not have a place to keep it. I am frustrated because I have to buy fast food everyday in order to eat.

I have contacted metro as well, and I spoke to Ravin in the service department. But they are also not whiling to help with the fridge, even though I bought the fridge from them.

The warranty is supposed to be for three years, which means I am still within the warranty.

I am very disappointed because I have clearly chosen the wrong brand and the wrong store to buy my appliances.