Defy Bad Customer Service

Guy please help, just got a very bad service from Defy service centre. On the 12/11/2022 my Defy washing machine stopped working which I had bought from one of the retail stores in Durban around August. I called the Customer service and requested an invoice and on Monday 12/11/22 I got hold of the invoice and I emailed to them and was advised that the Technician will come to check within 48hrs and called on 16/11/22 and was told that the Technician will arrive at my house on the 17/11/22 and the Technician did arrive and said some parts needs to be order and told him that I need new machine because my washing machine was still new. I called Customer service 2 days after and was told that my washing machine will be replaced before the end of the week. Last week Friday called Defy Customer service again and told me that must contact Roger Govendor from Durban because all queries has been logged to him but no response and when I called Defy Durban Roger was not available and was connected to Sugen and he told me that my Washing Machine will be delivered to my House on 1 December 2022 as they were expecting stock coming on the 30th of November and will call me on the 30th of November to Confirm delivery. Today is already 17h00 past business hours and still had no call from Defy. Please assist me expose this Bad Customer service from Defy.