Defy Bad Customer Service

Hello Peter. I am really frustrated by this company(Defy). On the 15th of May 2025 I logged a call and I got the job number. I gave them a whole week of grace for them to source out the part. I called last week Friday and I was told the technician will come on Wednesday, the 28th and up until today, nothing. I keep getting feedback that is not consistent from their agents every time I call. I called yesterday and the lady that I spoke to said she will escalate the matter and she did but I never got any feedback. I sent an email this morning and there was no response. I am busy on the phone with them now and I am being taken from pillar to post with no clear indication as to what is happening. I was given a number to call their reception and I did call but it just rings for too long without any response. Defy really needs to better with how they treat their customers. I am really disappointed at them and I hope to never deal with them in future. I am never buying any appliances from them in future if this is how they deal with customers.