DEFY 9KG FRNT LOADER ISSUES, DEFY STAFF REFUSING TO HELP

After I purchased Defy Front Loader 9KG Washing Machine , machine gave problems after 3 weeks, it was replaced after I put up a fight. Now "new machine" is giving the same problems , even more dangerous it's Shocking. I called Defy and received rudeness , telephone was hung up in my ear. I will take all 3 appliances I purchased and get my money back, which is nearly R20.000. Defy DONT RESPECT CUSTOMERS