Bad service ***

I had a very bad experience with Defy. About four days ago I phoned them to logg a call for my frontloader that is faulty and yes it is still under extended warranty. They said turn around time 2 to 3 days depending on the work load which I understand. I got my reference number which is 207977 I phone the today and they said that they did call me but I did not pick up i said to them but they are lying and they promised to phone me back Very bad service from DEFY