Persistent service.

I have several Defendoor products in my home not installed in my time of ownership (I am the second owner).<br> After years of strenuous use a lock on one of my security doors started to close with some difficulty.<br> I contacted Defendoor and was promptly assisted by a technical manager. Not only did I receive the advice I needed, but was offered a courtesy call to ascertain the performance and need of replacement of the part and installation if needed.<br> Defendoor ended up delivering the part free of charge by a Product Representative to ensure I got the correct part and a working product.<br> <br> I have to mention that there was no money to be made in this transaction.<br> <br> Great service Hugo and Tim. You don't see this kind of customer service in South Africa every day.<br> <br> <br>