Cannot access the DeedsWeb even after paying

I am unable to access the DeedsWeb to view properties and title deeds of lands I want to purchase. Here is the error message I get \Your access to DeedsWeb is still locked pending payment of the required registration fee. Your account will be active as soon as the registration fee is received. Proof of Payment must be faxed to *** (Accounts)\" and I have sent my proof of payment to the fax above as well. "