DEEDS PINE CREATIONS

Disappointed service and bad materials

I had a table set with chairs and bench made and I requested a 150 mm longer bench and table than standard size which resulted in a increase of build price. I was happy with the amount and confirmed collection date. On the morning of collection date I was informed that unit will only be ready for collection day and a half later. By collection the unit was not made available for inspection as it was stored in a corner with little light and was told to go and do payment by returning this was already loaded by arrival at home I noticed 2 longish cracks on table surface and about 6 tooth joints on the surface I did complain and sent photos as this was unacceptable. I was told they only use first grade wood, all the wood I saw at woodshops had no joints or cracks of 30 centimeters long. More than week later I had no feedback from the office and I was under impression they building a new table for me as per first phone call I was told if iam not happy with product within a month than they will replace it to learn later they not replacing the table or the bigger bench as I ordered. I was said to call the owner of the business if iam not happy. Meanwhile I received a sms from the boss by the name of Deon saying I mustn't threaten him to tell him I see on media other people also not happy with service so I called him to find the boss very disrespectful and shouted out call my supplier and tell him the wood is **** and he put the phone down. No customer respect and tell me bring back the table and when I worked on it you can come and fetch it again. After I told his office that iam going to seek assistance to sort this matter I received a email telling me about his legal rights but not one apology for the **** table top and letting the unit leave his factory in that condition.