Disgusting service

The products are good but the company is in a shambles and I will never use them again and advise others to steer clear. They are selective in which messages they reply to. Didn’t communicate about delays except when I followed up. I ordered a chair nearly three months ago. After about 2.5 months they said they no longer have the fabric to make that chair!!! What company takes your money for a product and then doesn’t set aside the materials needed to make it?? They didn’t apologise. Instead they said an asinine thing: we wanted to send it today but we no longer have the right fabric. Honestly. There are no words. I asked for a refund 9 days ago. I’m still waiting and there has been no indication as to why there’s a delay. So they have basically sat on my R3,000 odd for nearly 3 months. What an appallingly unprofessional company.