matric dress arrives late after matric dance

I am writing this complaint on behalf of Wendy De Buys, contact nr ***. She ordered a dress for her daughters matric dance, from the company called Decorlicious, on the 4th of September 2015. They promised Wendy that the dress will take 3 weeks for delivery. After numerous phone calls and whattsap messages she is still waiting for feedback. The matric ball was the 8th of October 2015, Wendy had to go and rent another dress for her daughter. Wendy wants her money back. <br> The agents name is Rachel Koopman *** who placed the order with Corn? ***.