Incomprehensibly bad service

Twice in a row now Decorland Woodlands accepted my order and my money for custom blinds, only to notify me at delivery time (10 working days later each time) that they “don’t have stock” or “didn’t process the order correctly- sorry.” After the first order they offered a discount if I chose another item, which I accepted. They offered no explanation and made absolutely no effort to correct the situation when they didn't deliver the second time on the discounted replacement. I had to stand in a queue to get my money back. If you need your blinds on time (or at all) don’t use Decorland at Game Stores Woodhill