Decorland gateway store

on the 16th August is made a purchase for a indoor blind, the sales agent took my deposit and informed me of there terms and conditons, whoch clearly stated that my order will be ready withing 14 to 21 working days, to date they have not called me , when i followed up with them today 22-09-2020 they could not give me any feedback, they have not adhered to there own terms and conditons and no feed back has been given to me why do this company take desposits from clients and provide sub stanard services, i have 2 trips already to the store in ( games gateway) this lack of service should not be excepted.