MT
Marie T
1 reviews | Active since Jan 2014
06 Dec 2024, 08:39
Worst Service Ever
I bought gift boxes from these people. As a business this is the worst Service I have every received and still struggling. They don't respond on Whatsapp or email, don't the order or payment even though I send 2 payment confirmations to them. I would rather buy my boxes somewhere else for my clients gifts. And the worst part is I can't reach them to find out what is going on.
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Decor Essentials's replyOfficial
06 Dec 2024, 11:34 Dear Marie Louise,Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and deeply regret that your experience did not meet your expectations.We’ve reviewed your order details and confirmed that payment was received on the 5th of December, the same day the review was posted. Unfortunately, due to the festive season rush, our team did not have an opportunity to process or respond to your inquiry as promptly as we would have liked. We run back statement eft payment at 8am and your payment was received at 8:51am
Please accept our sincerest apologies for this delay.To rectify this, we are processing a full refund of R100 to you today for your Order on the gift box purchase. We value your business and understand the impact this situation may have had by Guildfree Cosmetics.
Your satisfaction is extremely important to us, and we are taking steps to ensure that this does not happen again.Our team will also follow up with you directly to confirm the refund and address any further concerns you might have. Thank you for your patience and understanding during this busy season, and we hope to have the opportunity to better serve you in the future.Kind regards,
Ishaak
Customer Service Team
Decor Essentials
Please accept our sincerest apologies for this delay.To rectify this, we are processing a full refund of R100 to you today for your Order on the gift box purchase. We value your business and understand the impact this situation may have had by Guildfree Cosmetics.
Your satisfaction is extremely important to us, and we are taking steps to ensure that this does not happen again.Our team will also follow up with you directly to confirm the refund and address any further concerns you might have. Thank you for your patience and understanding during this busy season, and we hope to have the opportunity to better serve you in the future.Kind regards,
Ishaak
Customer Service Team
Decor Essentials
Decor Essentials's reply06 Dec 2024, 11:34
Official
Dear Marie Louise,Thank you for your feedback and for bringing this matter to our attention. We sincerely apologise for the inconvenience caused and deeply regret that your experience did not meet your expectations.We’ve reviewed your order details and confirmed that payment was received on the 5th of December, the same day the review was posted. Unfortunately, due to the festive season rush, our team did not have an opportunity to process or respond to your inquiry as promptly as we would have liked. We run back statement eft payment at 8am and your payment was received at 8:51am
Please accept our sincerest apologies for this delay.To rectify this, we are processing a full refund of R100 to you today for your Order on the gift box purchase. We value your business and understand the impact this situation may have had by Guildfree Cosmetics.
Your satisfaction is extremely important to us, and we are taking steps to ensure that this does not happen again.Our team will also follow up with you directly to confirm the refund and address any further concerns you might have. Thank you for your patience and understanding during this busy season, and we hope to have the opportunity to better serve you in the future.Kind regards,
Ishaak
Customer Service Team
Decor Essentials
Please accept our sincerest apologies for this delay.To rectify this, we are processing a full refund of R100 to you today for your Order on the gift box purchase. We value your business and understand the impact this situation may have had by Guildfree Cosmetics.
Your satisfaction is extremely important to us, and we are taking steps to ensure that this does not happen again.Our team will also follow up with you directly to confirm the refund and address any further concerns you might have. Thank you for your patience and understanding during this busy season, and we hope to have the opportunity to better serve you in the future.Kind regards,
Ishaak
Customer Service Team
Decor Essentials