EV
Eugene V
1 reviews | Active since Nov 2013
16 Jan 2023, 16:06
No service whilst holding customer money hostage
Stay away! The website of this company did not show that a product is out of stock. They closed office before christmas 2022 and only reopened on 9 Jan 2023. They failed to update me on delivery or confirmed processing. I needed to phone them well over 10 times without answering their telephone, email or whatzup line. I finally got hold of a sales consultant who at first did not want to refund and now days later say it will take between 8 to 10 days to refund. Holding customers hostage by funding their unpaid expenses. Its only excuse after excuse. I would not recommend purchasing anything from this company. Its truly the worst online shopping experience is ever had.
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Decor Essentials's replyOfficial
16 Jan 2023, 16:57 Hi Eugene Venter . We Dearly Appologies for the experience you have received. Your order was placed on the 27th December whilst ourselves and the supplier was closed, Thus our lack of response. We only opened on the 9th of jan 2023. All branded products such as what you have purchased are brought in from our supplier. We once again Appologies you maybe missed all our notices " Please Check Stock Availability before Purchase". Once again We appologies the refund of R420 has been paid into your account . Kind Regards. The Decor Essentials Team
Decor Essentials's reply16 Jan 2023, 16:57
Official
Hi Eugene Venter . We Dearly Appologies for the experience you have received. Your order was placed on the 27th December whilst ourselves and the supplier was closed, Thus our lack of response. We only opened on the 9th of jan 2023. All branded products such as what you have purchased are brought in from our supplier. We once again Appologies you maybe missed all our notices " Please Check Stock Availability before Purchase". Once again We appologies the refund of R420 has been paid into your account . Kind Regards. The Decor Essentials Team