****ndous service and incorrect advertising.
So I ordered chaffing dishes for décor essential the buying process was easy and very good.
They called me and said courier company would deliver by a certain time. and they nevershowed only after numerous call from my side dit they evtually pitch 15 past 3 when they were supposed to be here just before two and I advised them that I had to leave at three as I had Prior arrangements.
They sent the worng stock not what I ordered and becaud the courir was late there was no time to check and on top of it what was in the boc was not what was advertised on the box. And they refuse to take responsibility and accountability for their mistake.
Please do not order from these people. They are a ****!!!!!
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Replies (1)
Decor Essentials's replyOfficial
15 Aug 2019, 12:42Hi.
We dearly apologize for the experience you have had with the courier.
We have sent exactly what you ordered.
You have made a payment on 6th of August 2019 :
Click the link to view order date
https://www.dropbox.com/s/2ahkdrwf7abh6qt/karika.png?dl=0
Your order was dispatched the next day:
Click the link to view Waybill:
https://www.dropbox.com/s/05aaoh8hozne2mw/***.jpg?dl=0
The Courier to your Area is an overnight service and we have liaised with you and the courier on a conference call on delivery ( recording is available )
In terms of the Quality of the Product, we checked the product before it left our premises after it is USED, we are unable to accept returns.
Please view our terms and conditions:
https://www.decor-essentials.co.za/terms/
As per Whatsapp Communication, You mentioned you had a disaster at the function, thus the result in the damages have been caused due to this( Branded Condere Chafing Dishes)
Any of our products not being used and with original packaging, We gladly exchange and or refund as per terms and condition of purchase.
Kind Regards,
The Decor Essentials Team.
We dearly apologize for the experience you have had with the courier.
We have sent exactly what you ordered.
You have made a payment on 6th of August 2019 :
Click the link to view order date
https://www.dropbox.com/s/2ahkdrwf7abh6qt/karika.png?dl=0
Your order was dispatched the next day:
Click the link to view Waybill:
https://www.dropbox.com/s/05aaoh8hozne2mw/***.jpg?dl=0
The Courier to your Area is an overnight service and we have liaised with you and the courier on a conference call on delivery ( recording is available )
In terms of the Quality of the Product, we checked the product before it left our premises after it is USED, we are unable to accept returns.
Please view our terms and conditions:
https://www.decor-essentials.co.za/terms/
As per Whatsapp Communication, You mentioned you had a disaster at the function, thus the result in the damages have been caused due to this( Branded Condere Chafing Dishes)
Any of our products not being used and with original packaging, We gladly exchange and or refund as per terms and condition of purchase.
Kind Regards,
The Decor Essentials Team.
Decor Essentials's reply15 Aug 2019, 12:42
Official
Hi.
We dearly apologize for the experience you have had with the courier.
We have sent exactly what you ordered.
You have made a payment on 6th of August 2019 :
Click the link to view order date
https://www.dropbox.com/s/2ahkdrwf7abh6qt/karika.png?dl=0
Your order was dispatched the next day:
Click the link to view Waybill:
https://www.dropbox.com/s/05aaoh8hozne2mw/***.jpg?dl=0
The Courier to your Area is an overnight service and we have liaised with you and the courier on a conference call on delivery ( recording is available )
In terms of the Quality of the Product, we checked the product before it left our premises after it is USED, we are unable to accept returns.
Please view our terms and conditions:
https://www.decor-essentials.co.za/terms/
As per Whatsapp Communication, You mentioned you had a disaster at the function, thus the result in the damages have been caused due to this( Branded Condere Chafing Dishes)
Any of our products not being used and with original packaging, We gladly exchange and or refund as per terms and condition of purchase.
Kind Regards,
The Decor Essentials Team.
We dearly apologize for the experience you have had with the courier.
We have sent exactly what you ordered.
You have made a payment on 6th of August 2019 :
Click the link to view order date
https://www.dropbox.com/s/2ahkdrwf7abh6qt/karika.png?dl=0
Your order was dispatched the next day:
Click the link to view Waybill:
https://www.dropbox.com/s/05aaoh8hozne2mw/***.jpg?dl=0
The Courier to your Area is an overnight service and we have liaised with you and the courier on a conference call on delivery ( recording is available )
In terms of the Quality of the Product, we checked the product before it left our premises after it is USED, we are unable to accept returns.
Please view our terms and conditions:
https://www.decor-essentials.co.za/terms/
As per Whatsapp Communication, You mentioned you had a disaster at the function, thus the result in the damages have been caused due to this( Branded Condere Chafing Dishes)
Any of our products not being used and with original packaging, We gladly exchange and or refund as per terms and condition of purchase.
Kind Regards,
The Decor Essentials Team.