Your customer service manager Jade (online purchase) Jade is horrible beyond comprehension

Wow am in shock. I was waiting for my stuff for ages but that's a story for another day because I wanted to keep this concise:

Called your customer care service on Tuesday because my order that was paid for on the 26th of April 2018, Changed on 3 of May 2018, this is because I was getting no feedback about it and only to be told when I called them that you do not have some items (got confirmation that it has been processed, has been dispatched and received a letter confirming a refund).

On Tuesday, I give you a call to find out the progress and the lady (mara or something) says that one of my items was damaged during delivery and they had to return it to the warehouse for an exchange) . At this point I am livid, I am staying in my house without furniture and demand that it be delivered the next day which is Wednesday and she says that she cannot do that. A lot of back and forth which was futile and she offers me her manager Jade.

Wow when I say what a waste of a position because she knows nothing about service. She answers the call screaming already and I ask her why are you screaming and proceeds to say that because I am being unfair (she held herself from swearing which I heard a bit of) on you guys because you are trying to assist me but am like how are you trying to assist me when I have received none of my orders for 2 weeks now. She proceeds to tell me YOU ARE NOT OUR ONLY PAYING CUSTOMER BONGEKA, I was honestly shocked. I told her I am fully aware of this and that I do not hold the business going afloat but I did spend a lot of my money there and this **** service from a manager is completely unwarranted and unacceptable.

I am beyond angry. This phonecall was on the 8 May 2018 at 15:17. I would like that call to be listened to and receive feedback from it. It was an incoming call. She knows who made it. That woman is completely useless for lack of a better word and has no managerial s****s.

I have since received my order but as an avid customer of yours your customer service is really horrible. Having worked as a manager before in Cape Town where you guys are based I know how most company pride themselves on service but no hey, your people need training and to be innovative.

Will be waiting for a response.