Wrong and late delievery

I have had the worst experience I have ever had with Decofurn based in Northriding Deco Park. Firstly I visited their shop on saturday the 25th of August to purchase a coffee table which I was charged R3000 including delivery. R300 of which was paid for delivery which was meant to take place the following day. To my surprise a completely wrong item got delivered the following day. As soon as I realized this I requested the delivery guys to return with the incorrect item as this was not what I had ordered or paid for. I was advised that no they were not allowed to return with the item and the item would be collected on delivery of the correct item I ordered.

I then drove to the store on the same day to inform them of this mix up which seemed to have happened. Only to find out when I got to the store that the item I had ordered was in fact only R2500 including delivery as opposed to the R3k I was charged. I requested for a refund of the difference only to be told that I wouldn't be able to receive a refund and I would be provided with a store credit. This really made me very furious as I dont understand as to why they would think I would like to buy anything else from their store after what had happened.

Fast forward to the Wednesday when my correct item was meant to be delivered. I was advised by Maryln who is the store manager that my item would be delivered between 8am and 12pm on Wednesday the 29th of August. I took the day off just to ensure I would be available, called at least 4 times during the day to check on my order, only to be told that it was not going to make the 12pm time as promised and rather it would be 3pm. 3pm came and still there was no delivery. I called again, I was told it was now going to be 4pm, that time too came but still no delivery. I called again and I was told 5h30pm. I took the entire day off just to avail myself, sat at home waiting like an idiot not knowing what was going on as no one bothered to call me and at least let me know that they are running late. instead im the one who kept calling to check up on the delivery. The sales person who charged me incorrectly and also delivered the wrong item is named Thomas.

I find this extremely disgusting and disrespectful of yourselves if this is the manner in which you treat your clients. I have plans tonight, however I have to be sitting here at home waiting for a delivery I dont even know whether will arrive. Someone needs to be held accountable for this! something needs to be done as this is the absolute nonsense and i have never experienced such horrible service!