Worst service I have received after paying in full

After numerous calls to Decofurn Northriding regarding the delivery of my furniture as well as a refund for an item that was incorrectly charged, I have reached my wits end. This email is to formally advise Decofurn that I will be proceeding with a complaint to the NCC if my furniture is not delivered and refund not processed before the National Shutdown. I ordered and paid for the furniture on the morning of 16 March. I also completed the refund sheet on 16 March for the item that was incorrectly charged (R2199 – single seater emma fabric chair). I was advised that the delivery and refund would take no more than 7 days. If both are not completed within the 7 working days as promised by Decofurn, I will be requesting a full refund as well as lodge a formal complaint with the NCC. I will also be instituting legal action (legal cost will be cover by Decofurn if it reaches this point).

After numerous calls and empty promises to return my calls with feedback, I have received no feedback giving a clear indication as to when my order will be delivered and refund processed. Armandt, Natasha and the Salesman that served me, have still not given me the feedback that I have requested.