WORST SERVICE EVER!

I've placed about 10 orders with them over the past 5 months. Firstly, they say collection from the Boksburg branch usually takes 3-4 days. 9/10 of the items was only ready for collection 2-5 weeks after the orders were placed. Secondly, they are supposed to keep items for 7 days for us to collect. But, after a month of waiting for some of the items, I get a message that I only have 2 days left to collect or the stock will be credited. No prior notifications to collect were sent via sms or email. Thirdly, when I went to collect before they credit, I was not even shown the item, they just said "Oh sorry, the item is damaged, can you wait longer for us to resend a new one or do you want a refund?" So i said no, I don't want to wait any longer, please refund. So they wasted my time and petrol to rush to collect for NOTHING. After 2 days, calling to check on the status of the refund, each agent I spoke to said they will do the refund request, yet when I call again the next day to check if it was done, no requests for refund have been submitted yet.

Also, after waiting over 3 weeks for multiple orders, I called them to check if its arrived yet, they said no, maybe next week, so I asked them to cancel 2 x orders. Only one was process for refund, the other one not.

Not only do they not send the collection notifications when stock arrives, they do not process your refund requests and call you right back to confirm as they promised over the phone so I have to keep calling every day to make sure the person I spoke to actually did what they said.

The staff clearly DO NOT CARE. They do not do what they say. They are not doing they're job AT ALL, unless they're job is wasting clients time and money, well then they are doing a fabulous job.

On the day of one of my collections at the Boksburg warehouse, the ENTIRE waiting area was filled with disgruntled customers that's waited between 2 weeks, to 2 months for their orders, yet when they come to collect after already waiting so long, there was still issues that needed to be sorted out. Stock not ready, even after they have received they're collection notifications.

ABSOLUTELY THE WORST SERVICE EVER.

After spending so much at their store, waiting weeks, even months, and then having all this drama with trying to get a refund even after the agent says they will put in the request...MULTIPLE TIMES....NO. This place should honestly close their doors as they are clearly all ****s with NO SENSE OF SERVICE AT ALL.

They will NEVER SEE A DIME FROM ME AGAIN!

Not even sure if this last agent I spoke to today will actually process the refund requests as she said she put it through WHILE I was on the phone. Will call again tomorrow and speak to someone else to double check AGAIN if it has in fact been done as that's been the same story for over a week.

Just plain bad service all around.

If you can buy the item in-store and they have stock available, by all means, but DO NOT ORDER ONLINE, you will wait weeks if not months and struggle to get your money back!!