Worst service ever

Decofurn. Where do I even start? Their sales service is so bad, I guess I am not at all surprised that their after sale service is so pathetic. They delivered a couch to me that's ripped at the back. After many weeks of waiting an assessor finally came to inspect and agreed the couch is in an unacceptable state. Another 13 days go by. We keep calling and emailing them, but noone answers. Finally we go back to the branch (North Riding). The manager has no idea what we're talking about or who the assessor is but says he'll help us if we send him all our correspondence again. Another week has gone by. Nothing. We finally got hold of Luke again. He promised us that pick up will happen today. Noone came. I hope everyone sees these reviews before going to their store. It's appalling to have to deal with this. We are no more exchanging the couch. We are now going to demand a refund so we never have to deal with them again.