BW
Benice W

1 reviews | Active since Oct 2017

28 Oct 2017, 17:46

Worst service ever!!

Experienced issues with the online site. After numerous attempts I went to the Fourways Branch (10/10/2017). Bought furniture of about R6k. The sales consultant was very friendly. Unfortunetly he did not disclose that they do not have stock. I was okay with it at first, I only needed my furniture the 31st when I am moving. The sales consultant said it will take 8 days for the stock to arrive. 10 days later after no communication from the store I called. Excuse upon excuse! Every time I call they say they'll call me back in 10min. Never hear from them again! I have to do all the follows ups resulting in 2 -3 calls a day! I spesifically said I need my furniture by the 30th, this is day I have a moving truck and can collect my furniture. They are making they're issue mine. Now I have to wait almost a month for 2 chairs that wouldve been a wait of 8 days?? No communication, no feedback, lack of service. I will never recommend this shop to anyone and it's sad to result to social media to hope the issue will get resolved. Honestly, I have no idea how you run a shop with this amount of complaints and its the same thing over and over again!

0
Replies (1)
Decofurn Factory Shop
Decofurn Factory Shop's reply30 Oct 2017, 08:50
Official

Hi There

Please send us an email to *** with a copy of your invoice, name & contact number so we can follow up with the store and advise accordingly.

Apologies for any inconveince & thank you for your pateince.

Thanks & Kind Regards

Decofurn