1 reviews | Active since Feb 2017

03 May 2018, 17:12

Worst Service

I am so fed up with Decofurn Centurion..

I purchased stuff in March and i the stuff i wanted was out of stock. And i said i would wait to until the end of April or for when they call me to tell me its arrived. I never got the call. I called last Wednesday to follow-up with my order to ask them to change the Delivery address as well has have it delivered on the 2nd of May. I was then put on hold for 5 minutes and i could hear everyone talking to each other in the background. Eventually someone starts talking, i explain the story again and then i get told they cant find the order it must be at the warehouse,they will take the phone there. A gentlemen answers and i explain the story but he also cant find my order. After sometime they take all my details down and say once they find it, they will make a note.

The next day which is Thursday at 2:30 i get a call from the driver telling me he is at my gate to deliver??? I told them on the phone that it must be delivered the 2nd of May as its going to my new house. Why are they there Thursday?? They cant get in because i dont live there. I call Decofurn again and explain and they tell me the driver must go back and they will put it in for the 2nd of May.

Saturday, My Fiance and i decided we will go there just to make sure everything is right an din place for today. They could find my order again but made a copy of my invoice with all the details i wrote down.

Yesterday the 2nd of May my Fiance phones to make sure we getting our delivery and to no surprise,there is no delivery scheduled.

We call again today (3rd of May) several times because we were told it will be the 1st delivery of the day and still nothing. We call at 3:30 and they say they loading the order but delivery will be at 7 tonight.

This has been the worst service ever!!! Im tired of wasting my time and airtime trying to find out about my order.

It is ridiculous!!!! ?????????

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