Worst customer service

We purchased a number of items in the Durban store 3 weeks ago and was told that we could collect in 10 working days. The business never contacted us with updates and we had to call several times to check. Two days ago we were advised that the order was ready for collection. When we got there today only half the items were available and nobody was able to give us an update on where the rest of the items were. It is unacceptable that Decofurn has such shoddy client service. Now we will have to chase up with numerous phone calls and go out there a second time to collect. Not to mention that their processes are so risky during COVID. You have to wait for huge amounts of time just to have an invoice generated. And staff are generally uninterested except to push a sale and bank our money.