Worst Customer Experience

I am extremely disappointed with the service and treatment my husband and I received at Silverlakes Decorfurn branch.

We bought a wardrobe and collected to assemble ourselves at home on the 14/09/2020. When we got home we realised that the unit was missing *****s and other parts. We resealed and returned the unit on 20/09/2020.

When we got there, we were accused of lying about the missing parts. We eventually reached consensus to leave the incomplete unit whilst they investigate the matter. Three days later, the matter has not been resolved and we have not received any feedback.

We are without the wardrobe that we paid for nor have we not received refund.

I wouldn't be surprised if we do not receive any response on this review.