Worse experience

I purchased chest draws on the 25th January from Northriding branch from Innocent and was to pick it up on the the 26th only to drive all the way to the store from my home in greenstone to find out there isn't stock.They asked me if I had check stock. I'm a customer surely they would know that. Innocent said there was two left and if I paid I could pick it up. Michelle assisted us and said that she off the Monday but Tuesday she will get approval for a new chest of draws from boksburg store and it will be delivered by Wednesday. I had to ask a relative to stay at my house so that when it is delivered there would be someone to accept it. On the Wednesday I never heard from Michelle so I called her and she said it will delivered. This never happened. Thursday I called again because noone had contacted me and Michelle said she will contact the driver and keep me updated. I then received a message that the driver is on his way to my house. This never happened. Then on Friday I called again and Michelle said that the driver did not come to work and the draws is now damaged so they will need to get another one from another branch which will b delivered on Saturday. Lies after another lie. Then on Saturday the driver called me and said the drawer that he has is also damaged so he cant bring that but there's one at boksburg that he can get but he will not deliver it in time because he will be knocking off. The very same damaged draws from boksburg,??????? I knew I was being **** to again so I called the branch manager Thomas. Thomas said he was aware of our issue yet he never bothered to contact us to or find a solution. We said we want a refund and he said we needed to complete a refund form and email him of which he was going to send on Saturday. He didn't even bother to try and help us get our draws. He only sent us the form On Monday after I called him and he said I will have my money on Friday midday. I called on Friday he avoided my call. Today is Saturday and still I have not received my refund money. That's 15 days of no joy and poor customer service. I personally will never purchase from decor furn again and will advise my family and friends not too as well. I am very disappointed in the manner in which this matter was handled. All I want is my money back with no lies