1 reviews | Active since Jan 2016
Worse customer service ever
So I've purchase items online and found better quality somewhere else . I've requested a refund from decofurn of the items I bought online. I've requested a refund via and telephonically on the 29 nov , today after 5 days . I followed up to ask if the refund has been processed and they said no . So now I need to wait another 10 days to get my money. I'll never support this shop in my life, they don't give a damn about customer service at all.
Hi Lillian
Your order had already been processed when you asked to cancel & therefore as per our standard procedure, we needed to wait for the invoices to be back from our dispatch and thereafter do all the necessary paperwork. Your refund will be processed today and proof will be sent via email once done.
Thanks & Kind Regards
Decofurn
Hi Lillian
Your order had already been processed when you asked to cancel & therefore as per our standard procedure, we needed to wait for the invoices to be back from our dispatch and thereafter do all the necessary paperwork. Your refund will be processed today and proof will be sent via email once done.
Thanks & Kind Regards
Decofurn
As above, the refund will be processed to your credit card today & it may take up to 5 days to reflect.
As above, the refund will be processed to your credit card today & it may take up to 5 days to reflect.