LG
Liezl G

1 reviews | Active since May 2020

30 Jun 2020, 23:09

Wish I read the reviews before ordering...

Friendly word of advice: Save yourself a lot of frustration and disappointment and do not buy from Decofurn. I seriously wish had I read all the reviews and complaints before ordering from them. I can somehow believe them. I’ve been on a rollercoaster with Decofurn for weeks and weeks now about items purchased online that were delivered to me damaged, clearly manhandled by the delivery. After many calls (twice being cut off abruptly while they were ‘looking into it’ and also told my replacements went to the wrong region), unanswered e-mails, and weeks of waiting, I was eventually sent one correct and one wrong replacement item. In the end I had to drive myself to Silverlakes branch to go sort it out in person. I ended up being given store credit, but couldn’t replace my original item because they had no stock. So I chose something else. Again, no stock, and the first floor assistant I asked for help, listened to my query, literally turned his back on me while I was talking still, walked away and went and talked to someone else. I was a bit shocked. I’ve not experienced something so unprofessional before. In this whole ordeal, however, there was at least one friendly, helpful person who heard me out and apologized, the cashier lady who gave me my store credit. Kudos to her. So yeah now I have store credit... but they have no stock and I don’t really feel like ever going there again.

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