Violation of consumer rights of Disabled black customers!

I bought a bed for my physically disabled brother at the end of June 2024. When I made the payment the cashier said it could take up to 2 days for the bed to be delivered, which never happens. It is now the 15th of July 2024 and the bed which I purchased is yet to be delivered. Due to my dissatisfaction with the service I went back to Decofurn Kenilworth (Cape Town), to ask to speak to the manager. Julian Thomas approached me and was VERY arrogant about the lack of customer service. I wasn’t shouting but I told him the situation. He went back to the cashiers payment office to ask the cashier Shannon to pull my invoice. He handed me the invoice and said it states incorrect items (dated 03 July 2024). I told him that, if that was the case why did they not call me as the invoice is in my name and I’m the one that made the payment. He asked if I made payment with debit or credit card and said “well the money will have to be EFT’d and it will take 6-7 days”. He did not apologies or try to sympathise with the disabled child that needs this bed. He took the phone instead and carried on about IT issues. He did not care to ensure that my experience is handled with care nor make an attempt to try and better it by offering possible solutions. Unfortunately, he saw a black woman and did not bother himself with offering a black woman with decent customer service. I called the headoffice to explain my experience, the lady put me on hold so that she could Julian. The phone cut because I had been on hold for a while, the headoffice lady did not bother calling me back. I’ve purchased furniture from various businesses such as coricraft and @home, I’ve never experienced such poor customer service or lack thereof. Based on the gross disregard for consumer rights and even worse trampling on disabled black people consumer rights, I want my money back TODAY! It did not take 6-7 days for Decofurn to received my payment for the bed and chest of drawers, thus I am not interested in stories about 6-7 days. My disabled brother is suffering in this cold, he needs a bed as in yesterday. I want my refund with no stories. Decofurn kenilworth cultivates racial ************** in its business. I intend on taking this matter up with the Ombudsman!