Very disappointed

I am so disappointed in Decofurn - Fourways. My boyfriend and I bought a bed base on 4 December. There was no stock and stock was promised to arrive no later than 14 December 2017. On Friday, 16 December we tried contacting the store to confirm arrival but no avail. We however proceeded to arrange transport to pick up our bed base as per our previous agreement just to be told that it had not arrived. No calls, sms' or any attempt was made to manage our expectations! After having a very disappointing conversation with the staff on Saturday, 16 December, they confirmed the truck will arrive on Monday (today) - 18 December 2017. Again, no attempt was made to update us on the whereabouts of our bed base until our own attempt to contact them. Again - arrangements were made (costs incurred by ourselves) to pick the base up only to be told that it was not on the truck! So, a mistake has obviously been made, but no one can tell us what is going to be done about this! This is unprofessional and damaging to your brand. Sort this out and ensure that our account is closed!