VERY BAD SERVICE

<p>End of April we contacted Modderfontein branch about a sleeper couch we bought in July 2015. We were told that the couch is still under gurantee. The couch have 4 broken springs and they tore through the basis under plus the wooden frmae work is broken, shocking quality. We bought this couch as it was expensive and thought we rather pay more and buy something proper but now it is broken. We waited a week for feedback and phoned later ourselves just to be told by Riaan that Cornel, the Regional Manager, don't know if they will replace it, give us a voucher or fix it, so we need to bring it in for them to see. Three weeks ago we took it in and for the past 3 weeks NO ONE EVER phoned us back with ANY feedback, we had to constantly phone to hear what is happening just to be told that they not sure as yet. Today we tried to speak to Cornel, the regional manager, we were told they can not give us his number but his pa told us he will phone us, it is now 3 hours later no phone call. I am just wondering what is the Regional Managers function if you can not escalate a problem to him by phoning him and if you do leave a mesage, he does not call back! Now we would like to know if there is ANYBODY IN YOUR BUSINESS THAT CARES ABOUT CLIEnTS, IF SO, PLEASE GET THAT PERSON TO PHONE US AND RESOLVE THIS AS IT SEEMS CLIENT CARE IS NOT A PRIORITY IN YOUR BUSINESS. Maybe the MD cares enough to sort this out as his/her staff does not!</p>